Closeup of woman texting.

Using Text Surveys to Collect Customer Feedback in Real Time

Many businesses struggle to gain meaningful customer feedback. With automated texting software, businesses can send simple surveys directly to their customers’ phones and receive responses immediately. Text surveys for customer feedback are a practical way to gather satisfaction data, identify problems, and improve customer service quickly and efficiently. Businesses gain greater engagement when customers don’t feel like it is an interruption to their day. Texting is used daily by just about everyone and doesn’t feel like a disruption. Customers can come back to it when they get time.

What Are Text Surveys

Text surveys are short questionnaires sent via SMS. Instead of prompting customers to navigate to a separate review page or read a long email, they receive a brief text questionnaire sent directly to their phone. Your customer can respond by tapping a number, choosing an option, or typing a short answer. These surveys are typically used with a specific intention. The greatest asset of text surveys lies in their simplicity. They are not intended to be long or complicated. A strong text survey only asks what matters. When automated, this helps feedback become consistent.

Why SMS Works

SMS works well because it is how people communicate daily, so it fits naturally into their everyday lives. Most customers keep their phones within arm’s reach throughout the day, and text messages are usually easier to notice than emails. When fast feedback is the goal, SMS is a frontrunner. SMS often feels less demanding than other methods. A customer is more likely to respond to a short text message than to a 10-question email survey. SMS feedback is effective in revealing patterns quickly. If customer feedback indicates a recurring issue in a short period, you can respond before the problem grows.

What To Ask

SMS survey questions should be short, specific, and easy to answer. SMS is a brief format; the question should not require your customers to read a long explanation before responding. Asking for a satisfaction rating or yes-or-no questions works well for real-time feedback. Open-ended questions have their purpose, but should be used carefully. Too many open-ended questions can begin to feel like work. A simple one-question rating is sufficient in most cases. Avoid asking vague questions. Strong questions focus on a specific element of the experience.

Best Practices

Text surveys are best when simple, respectful, and well-timed. You are more likely to receive a response when your message is clear and does not disrupt their day. A survey sent immediately after a completed service may feel meaningful, while one sent too late at night, too often, or without context may present as intrusive. Businesses should send surveys only to customers who have agreed to receive them, and make opting out quick and easy. Do not ask too many questions at once. If the survey becomes too complicated, customers disengage. If someone reports a poor experience, your business should have a plan of action to respond promptly and professionally.

Using Feedback for Improvement

Collecting customer data is only useful if you use it. Real-time survey responses can help you understand what is working, what needs attention, and where customers may be frustrated. Real-time feedback also allows businesses to repair relationships. A text survey gives your customers a low-risk way to voice their grievances without fear of backlash. Over time, surveys can serve as a guide to better decision-making in your business when implemented appropriately.

Schedule a demo to see how automated texting software can help you gain more valuable customer survey feedback.

What to Look for When Buying Roller Skates Online

With so many stylish designs, colors, and skate types, buying roller skates online can be exciting but confusing. Whether you are a beginner looking for your first pair of skates or an experienced roller skater looking to upgrade your gear, purchasing the right roller skates is crucial for comfort, safety, and performance. The downside of buying from an online roller skate retailer is that you cannot physically try the skates on before purchasing. This is why it becomes more crucial to know the features to evaluate before clicking on the buy now button. You must know what to look for when buying roller skates online.

What to Look for When Buying Roller Skates Online

Before you look for a pair of skates, remember that some factors depend on your skating style. 

Are you planning to do recreational skating on boardwalks, indoor rinks, or parks?

Are you an artistic or dance skater? If you are, you need artistic skates with higher ankle support and more responsive wheels.

Do you like outdoor skating? Softer wheels will absorb bumps and cracks on sidewalks.

Are you going to use the skates for speed or jam skating? You will need speed skates with lower-cut boots for flexibility.

Boot Material and Comfort

One of the most important parts of a roller skate is the boot. You may spend hours wearing them so they must be comfortable.

Leather boots are durable and will mold to the shape of your feet over time. In comparison, synthetic materials are usually more affordable and lightweight. Padded interiors provide extra comfort. This is beneficial to beginners who are still getting used to skating.

You should also look for ankle support, cushioning, and breathability in the product description. Stiff boots may provide stability, but they may be painfully restrictive.

It is also useful to read customer reviews so you can get an idea of other skaters’ experiences with comfort.

Sizing

Choosing the wrong size is a mistake that most online customers make. The sizes of roller skates are often different from regular shoe sizes. To add, sizing can vary between brands. To avoid this, always check the brand’s sizing chart before ordering. Carefully measure your foot and compare it to the seller’s chart. Some brands suggest sizing up, while others suggest sizing down.

Look for customer reviews that mention whether the skates are small, large, narrow, or wide. This way, you can increase your chances of ending up with skates that fit just right. This can also help you avoid the inconvenience of returns and exchanges.

Wheel Hardness and Size

Wheels are crucial parts of your skates, as they greatly affect their performance. Different wheel sizes and hardness levels work better for different surfaces.

Softer Wheels

If you want better grip and smoother rides on outdoor surfaces, go for softer wheels. They absorb shocks from rough pavement, making them ideal for beginners.

Harder Wheels

They offer smoother slides and faster movement on polished floors, making them good for indoor skating.

Wheel Size

If you are after speed, go for larger wheels. If you are looking for maneuverability and control, smaller wheels are the answer. 

Plate and Trucks

The plate connects the boot to the wheels. They are usually made from nylon or aluminum. Nylon plates are lightweight and affordable. This makes them a better choice for beginners. In contrast, aluminum plates are more durable and responsive, so advanced skaters prefer them.

Trucks affect turning ability and balance. Adjustable trucks allow you to customize how tightly or loosely your skates turn.

Reviews

Do not forget to read reviews and look for comments regarding:

  • Comfort
  • Durability
  • Sizing accuracy
  • Wheel quality
  • Customer service
  • Long-term performance

Make sure you get to read both positive and negative reviews to get a more balanced perspective.

Returns Policies and Warranty

No matter how well you have researched, there is still a chance your skates will not fit properly or meet your expectations. Make sure you read the store’s return and exchange policies before you click the purchase button.

Look for sellers that offer:

  • Easy returns
  • Size exchanges
  • Warranty protection
  • Responsive customer support

Balanced Quality and Budget

Sometimes, skaters are tempted to buy the cheapest pair online. The problem is that buying cheaply can mean sacrificing comfort, safety, and durability.

Set a realistic budget and look for the best value, not just the lowest price.

Invest in a well-made pair that can help improve your skating experience and reduce the need for frequent replacements.

Choose Your Skates Wisely

Whether you are a beginner or someone who has been skating for some time, always remember that buying roller skates is more than just choosing the cutest pair. To get the pair that is right for you, look at your skating style, make sure the skates provide proper support, and ensure they are made with quality materials. If you are looking for new skates, check out our store today and find the perfect pair.

Inflate-a-Skate: The New Way to Introduce Kids to Skating 

The introduction to skating can make what should feel fun for kids intimidating. When introducing children to new things, a good approach is to pay attention to the small details, as they can make a world of difference. Many online roller skate retailers offer items that help your child feel more excited and less overwhelmed. You can find beginner skates, themed accessories, and fun items like Inflate-a-Skate roller skates to help your child connect with skating before they ever actually strap on a pair. 

First Impressions

Inflate-a-Skate is not an actual pair of skates that your child puts on. It is an oversized inflatable roller skate designed for decoration, events, parties, and as a keepsake. They are popular for skating birthdays, rink celebrations, photo areas, school events, and promotional displays. This may seem like a simple novelty, but for kids, visual excitement is a key influencing factor. It alters the idea of skating into something bright, fun, and memorable before your child has time to think about balance, wheels, or falling. 

Making Skating Feel Less Intimidating

As an adult, you may not remember how scary it was the first time you put on roller skates. The concept is simple: put on skates, step onto the floor, and practice. But the experience can feel much bigger through a child’s lens. The rink may be overstimulating. Other skaters move quickly. The instability they feel under their feet is strange and unnerving. Falling may lead to feelings of embarrassment or discouragement. When you find fun ways to introduce skating through curiosity, children often feel more open to giving it a shot. Bright colors, party themes, and skate displays can help relieve some of the pressure. That shift in mindset is important because with confidence comes competence when you don’t give up. 

Pairing the Right Gear

Introducing your child to the concept is only part of the puzzle. Once your child associates skating with fun and excitement, it’s time to get them properly geared up. Beginner skates must fit securely, provide ankle support, and be comfortable enough to continue practicing. Skates are not the only priority, especially when first learning. Safety gear can save your child from common injuries. A helmet, wrist guards, knee pads, and elbow pads can help kids not only feel more protected but also be more confident that, if they do fall, they are more likely to avoid getting hurt. A positive introduction to skating comes when you make it fun but keep it safe. 

Why Skating Is Great For Kids

Skating is a great way for kids to move, build confidence, and develop better balance and coordination. It encourages physical activity without feeling like structured exercise. Many children who don’t like traditional sports enjoy skating. Kids are learning many skills simultaneously when they strap on a pair of skates. It fosters resilience, patience, and independence through a playful, social, and engaging activity. 

A Fun Beginning to Skating

Inflate a Skate is not a skating lesson or a piece of training equipment. It is a fun, oversized decoration that introduces skating in a way that is not intimidating. When you pair the right safety gear, properly fitting skates, and encouragement, it leaves children with a positive first impression of skating, helping eliminate some of the fear that often holds young ones back at first. Not to mention, many customers use them like guest books, and who doesn’t love signing a guest book at a gathering? 

Find beginner-friendly gear, accessories, and support by visiting our website today. 

Is SMS Marketing Oversaturated?

Although you may love receiving emails and texts about deals and promotions on your favorite items at your favorite store, individuals can feel bogged down by text after text about the same promotion. This is just one of the reasons why customers tire of promotional, automated texts. While texts may keep customers informed, sending large numbers of SMS messages to the same customers repeatedly can overwhelm them.

SMS marketing can begin to feel oversaturated for customers for several reasons. Perhaps a customer receives too many texts, while another customer may not be bothered by the number of texts, but by the lack of diverse products promoted. This is why, as a business, it is important to not oversaturate by sending too many messages. Targeted, timely messages are more important than sending generic SMS texts to loyal customers every single day. 

More About SMS Marketing 

SMS marketing allows businesses to better communicate with clients and customers. Messages can be tailored to the individual or offer a broader appeal by providing the business’s hours and location. However, SMS marketing can become oversaturated when individuals receive multiple texts from stores, even if the store is their favorite.

For instance, if a person opts in for SMS marketing but receives countless emails and texts that lack substance, they may unsubscribe. Additionally, businesses must consider that customers are likely receiving emails and texts from other businesses as well. As the emails and texts pile up, it can become overwhelming for shoppers. This can lead customers to ignore messages or delete them immediately to clean out their inboxes or unread text messages.

The Strategy of SMS Marketing

According to Forbes, the strategy behind SMS marketing matters. Although certain SMS strategies may differ slightly, there is a fine line between an appropriate number of marketing texts and emails and overwhelming messages that contain no important information. 

To prevent an individual’s texts and emails from piling up and SMS marketing from becoming oversaturated, consider:

  • Sending messages at specific times during the day
  • Understanding your audience to know what type of messages to send
  • Refraining from long and generic messages
  • Avoiding links similar to spam that may create distrust among individuals
  • Preventing annoying tone or language in the messaging
  • Steering clear of sending messages during weekend hours
  • Providing a concise and clear message

Once you understand your customers and how they interact with your website and content, you can better determine which products to market to them. 

Benefits of SMS Marketing 

There is a wide range of benefits associated with SMS marketing. These consist of:

  • Sales growth
  • Customer loyalty
  • High subscriber rate
  • 98% read rate
  • Alerts and reminders for subscribers
  • Event promotion that drives more in-store traffic
  • Critical alerts, such as closures or weather-related issues, that help customers
  • Completed feedback and surveys so you can learn more about customer engagement

By participating in SMS marketing, you can build a close, tight-knit group of loyal customers who rely on messages for discounts, special deals, holiday hours, free offers, and more. These perks keep customers coming back for more, ensuring loyalty to your brand.  

Automated SMS Marketing Options 

At Trumpia, we are proud to serve our customers, businesses, and clients. We provide the number one automated texting software, as Forbes has advertised. Texting can reach more people and allows you to get your message across easily. Additionally, automated SMS marketing is easy to use, and messages have a 98% open rate.

Consider automated texting software for your business to help save time and engage your audience. Trumpia delivers measurable results and can interact with customers through personalized messages for special discounts or holidays. Contact Trumpia to learn more about our services and how they can benefit your business. 

Using Two-Way Texting to Pre-Screen Job Candidates at Scale

Hiring teams often lose strong applicants because the first step of the process takes too long. Phone screens are useful, but they are hard to scale when recruiters are managing dozens or even hundreds of applicants at once. With two-way messaging for HR recruiting support, you can use automated texting software to fast-track the initial screening process through questions, confirming basic qualifications, and keeping the train moving through the process without making communication feel off-putting or one-sided. 

Traditional Screening

Traditional screening has its place, usually working well for smaller applicant pools. When hiring volume increases, traditional screening can become difficult. You may spend hours trying to reach candidates, leave voicemails that go unanswered, or wait days for email replies. The problem isn’t only that time-delayed screening can cause candidates to lose interest or seek employment elsewhere. Applicants may assume you are not interested, accept another offer, or disengage before ever speaking to a member of your hiring team. Traditional screening also suffers from inconsistency. One member of your team may dive into detailed questions while another focuses primarily on availability. If there is no standardized process, your hiring team could miss important information early on. 

Two-Way Text Screening

Two-way text screening is a great option for starting conversations that aren’t hindered by conflicting schedules. Instead of waiting for a call, applicants can answer simple questions by text when they have time. This is especially helpful for high-volume roles, hourly positions, remote work, retail, hospitality, and many more. Your hiring team can quickly gather information to determine whether the candidate meets basic requirements, has the right availability, can perform the necessary job duties, and remains interested in the position. Automated texting software can initiate the first message, collect responses, and organize replies. Your hiring team is still involved; it just frees up manpower from handling the repetitive first steps. Your team can then spend more time with qualified applicants ready for the next steps. 

Candidate Engagement

Many applicants like texting because it more easily fits into their day than a lengthy phone call. They do not have to step away or search through an inbox. Texting has a considerably higher open rate than emails and often gets a faster response. This is particularly true for candidates actively applying to multiple employers. Two-way texting maintains momentum and allows users to receive confirmation that their application was received, answer screening questions, coordinate interview details, and ask quick follow-up questions. Engagement improves when messages sound personal and are clear. 

What to Ask

Prescreening questions should be focused and relevant. Texting is not the best way to conduct long interviews or complicated assessments. It is best used for determining whether a candidate should continue in the hiring process. Some questions may include:

  • Do you have the required certification or license?
  • What shifts are you available for?
  • When would you be available for an interview? 
  • Do you have reliable transportation?
  • Are you able to work weekends, holidays, or overtime? 

Keep your questions short and direct. Avoid any discriminatory or unrelated questions. If it is not an appropriate interview question, it would not be an appropriate screening question. 

Using Two-Way Texting

Two-way texting is a great way for employers to prescreen candidates at scale while keeping communication simple, timely, and candidate-friendly. When implemented effectively, you can reduce delays, improve response rates, and help your hiring team focus its time where it is needed most. 

Request a demo to learn how you can use two-way texting to prescreen job candidates faster and more efficiently. 

What “Warehouse Deals” on Skates Actually Mean

Have you ever shopped for skates online or browsed listings from an online sporting goods supplier? If you have, you have probably come across the term “warehouse deals”. It may sound like a “clearance sale”, but what does it really mean, especially when you are shopping for skates in an online roller skate retailer? And how can you take advantage of these deals without ending up with a bad purchase that you will later regret?

What “Warehouse Deals” on Skates Actually Mean (And How to Score One!)

What Are “Warehouse Deals”?

When suppliers talk about warehouse deals, they refer to items that are no longer in “brand new” condition. However, this does not automatically mean that the items are damaged or unusable.

Warehouse deal items usually belong to one of these categories:

  • Customer returns: These are skates that had already been purchased but were returned by customers, usually due to size concerns rather than defects or damage.
  • Open box items: The packaging has been opened, but the product has not been used or has been used only slightly.
  • Overstock inventory: These are extra items retailers need to sell right away to make space for new items.
  • Minor cosmetic flaws: Small scratches or scuffs that may be visible but do not affect performance.

Retailers usually inspect the condition of these skates before selling them. Amazon uses a standardized grading system for their warehouse deals: “like new”, “very good”, “good”, “acceptable”. 

Other U.S. retailers use “open box excellent”, “good”, “fair”.

Why Skates End Up in Warehouse Deals

With skates, size matters. Unlike clothing items, skates require a specific fit for comfort and performance. Even a slight difference in size or width can affect both of these. This is why skates are one of the most commonly returned sporting goods. Many buyers return even perfectly good skates after trying them on and noticing discomfort. The problem is that they can no longer be sold as “brand new”. So they end up in warehouse deals.

Are Warehouse Deals Skates Worth It?

If you know what to look for, the answer is YES.

The biggest advantage is price. You can save 20% to 50% off the retail price. And especially if you are looking at high-end skates, that is a huge deal.

A Few Considerations

If you are thinking of taking advantage of warehouse deals, there are certain considerations you need to make.

  • Condition grading: Remember to read the item description: “Like new” is usually a safer buy than “acceptable”, which may show more wear.
  • Missing accessories: Check the box and see if laces or tools are included.
  • Return policy: Look for a policy that allows returns if the fit is not right or the skates do not meet your expectations.

Remember that approaching warehouse deals carefully can bring you incredible value.

How to Score the Best Warehouse Deals on Skates

If you want to get the most out of these deals, there is a good strategy to use.

Know your exact size

    If you can try on the same brand and model in-store, do so before you avail of the warehouse deal. Skate sizes can vary widely between brands. Make sure you know your exact size to avoid a poor fit.

    Check listings frequently

      Prepare to make quick decisions. Warehouse deals are often limited in quantity, and movement is fast. If you find a good deal in your size and preferred model, do not wait until tomorrow. Make that purchase as soon as you can.

      Prioritize condition over price

        A little more expensive “like new” pair is often a better investment than a cheaper “acceptable” pair. Performance and comfort are more important than saving a few extra dollars.

        Inspect photos

          If actual photos are available, look closely for signs of wear, especially on wheels, blades, or boot structure.

          Buy from reputable retailers

            Buy from well-known stores or platforms that explain their grading system and offer buyer protection. This can help avoid unpleasant surprises.

            Understand the use case

              If you are a beginner, a casual skater, or just trying to see if skating is for you, this is a great way to save money. However, if you are a competitive athlete, brand-new skates will ensure optimum performance.

              Enjoy Big Savings

              If you are looking for roller skate warehouse deals, check out our website today for “like new” skates and enjoy big savings on your purchase.

              Roller Skating vs Rollerblading: Which Should You Start With?

               Deciding between roller skates and roller blades isn’t as straightforward as one or the other. A lot of it is influenced by stability, movement, and what you want. When you browse an online roller skate retailer, you’ll find countless options for both. They may look similar, but roller skates and inline skates are very different once you get them under your feet. Choosing between the two isn’t difficult, but you should consider how and where you plan to use them. Roller skating has gained popularity as the pandemic has prompted ingenuity. Some have even gone viral for their creative small-space skating workouts. 

              Boot Design

              One of the first differences you may notice is the boot’s design. Roller skates typically have a boot that resembles a traditional shoe. High-top styles are popular and offer more ankle support. You can purchase low-cut alternatives, and both styles share a standard footwear structure and feel. Rollerblades are built differently. The boot design is usually more rigid and enclosed, often composed of hard plastic or reinforced materials. The structure can feel more restrictive at first, but some benefit from the added support for control. Others take more time to adjust to the stiffness.

              Wheels

              The most noticeable distinguishing factor between roller skates and rollerblades is the arrangement of the wheels. Not only is the wheel arrangement distinctly different at first glance, but there is also a noticeable difference in movement. Roller skates offer a wider base for a more stable platform. This is especially true when standing still or moving slowly. You can distribute your weight more easily without overthinking. Rollerblades have a single line of wheels, which changes how your balance works. Aligning your weight along a narrow track, rather than spreading it across a wider base, allows for smoother motion once you get the hang of it. 

              Movement

              Movement is surprisingly different between the rollerskating and rollerblading. Roller skates propel you forward by pushing your feet outward and bringing them back in. This creates a side-to-side rhythm. This is best when skating at slower speeds or in tighter spaces. Rollerblades make motion feel continuous as you push backward and glide forward. Speed is easier to maintain once you find your balance. Rollerblades are often used for longer distances and for skating. Roller skates are better for more controlled turns, particularly at lower speeds. They also allow for tighter turns. Rollerblades require more room to maneuver, but once you are moving, they feel smoother. Note stopping mechanisms as well. Roller skates often have a toe stop requiring you to press the front of your skate down to slow down. Rollerblades typically have a heel brake that can take practice to use effectively. 

              Comfort and Feel

              Comfort is mostly dependent on the skater and their intention. Roller skates often feel more relaxed overall. The boot design offers greater flexibility and is easier to use for shorter skate sessions. Rollerblades distribute weight differently, since your posture is slightly shifted forward. This is more efficient for longer skating sessions, but the boot can feel stiff until you break it in. 

              Where to Start

              If you have never skated before or are brand-new, roller skates are usually the easiest to get comfortable with. The wider base offers greater stability, and its slower pace gives beginners time to adjust. They are a practical choice for indoor or smooth-surface skating. Rollerblades are more efficient for outdoor skating or for long sessions. They often take longer to get used to, but provide more control at higher speeds. The deciding factor really comes down to your intention. If you are looking for something stable and easy to learn, roller skates are a good place to start. If you are willing to take on the learning curve, rollerblades offer more versatility. 

              Browse our online store to find the right pair of skates for you!

              Hospital staff talking to a patient.

              How to Use SMS for Patient Follow-Up

              If you own a healthcare business and have patients, clear communication is one of the most important aspects. Whether a patient needs to follow preparation before surgery or requires a follow-up reminder of the next appointment, SMS text reminders can be beneficial for both the patient and the doctor. 

              With automated SMS healthcare appointment reminders, patients can fill out forms in advance, rather than trying to do so quickly in the doctor’s office. SMS messages allow patients to confirm appointment times, enabling a fast, easy check-in process. Additionally, SMS is used for patient follow-up.

              SMS as a Follow-Up 

              If a patient has recently undergone surgery or has come in for an office visit, using SMS as a follow-up can give you insight into how the patient is doing post-surgery. Those who have recently been to the doctor may also receive SMS follow-up texts. The texts can ask patients to rate the service received and their level of comfort or pain.

              When used for follow-up messages, SMS can remind patients of upcoming appointments. Furthermore, SMS messages can allow patients to pay for an appointment instead of taking time to do so in the office. In addition, SMS appointment reminders help both the patient and the doctor save time during the check-in process, which is especially helpful during busy hours.   

              Benefits of Follow-Up SMS Texts 

              Text messages are an effective reminder mechanism for improving patient attendance at appointments and medical compliance. Reminders should continue to be evaluated and improved to determine the most effective messaging outcomes. 

              There are many benefits associated with patient follow-up texts. SMS reminders can:

              • Increase appointment attendance
              • Increase medication adherence among patients
              • Shape behavior across a spectrum of health care issues
              • Help promote healthy behaviors
              • Offer treatment guidelines
              • Suggest patients not to skip meals if trying to gain weight
              • Suggest patients skip snacks between meals if trying to lose weight
              • Recommend receiving vaccinations 
              • Link to additional information such as phone numbers, emails, or supportive messages
              • Send daily or weekly messages
              • Provide a medication regimen
              • Increase medical knowledge for patients
              • Inform patients of deductibles and other costs

              Using SMS messaging for your healthcare establishment can not only help patients but also healthcare workers and personnel. SMS automated messaging helps patients with an easy check-in, provides upfront information, and sends reminders for upcoming appointments.

              Getting SMS Started 

              To begin integrating SMS technology into your healthcare business, appointment reminder texts and alerts are crucial. Additionally, the business must be able to send alerts to patients. 

              To get patients to enroll in receiving text reminders, consider:

              • When a patient calls in, offer the option for them to sign up for a text reminder before the appointment.
              • If a patient schedules an appointment online, include an option in the forms for the patient to sign up for text messages, reminders, and alerts.
              • Add flyers in your waiting room for patients to see, promoting SMS messaging and its benefits. 

              Once a patient is enrolled and receives SMS messages, they will be taken care of when an automated follow-up message is sent after the office visit. Not only does this show patients you care, but it also keeps them focused on their healthcare, leading to a more fulfilling quality of life. 

              Find Automated Texting Software Today

              When you choose Trumpia for your automated texting software, you are in professional hands. After all, Forbes has named Trumpia the number one automated texting software. Our automation software scales your business, offers prompt support, saves time, and excels in customer support.

              Automated texting software is needed in the healthcare industry. Keeping patients up to date on important matters solidifies doctor-patient loyalty. Boost engagement with SMS for patient follow-up. Contact Trumpia today to learn more about the advantages of our automated texting software. 

              Surfing for Beginners: Best Beaches to Learn Near Costa Mesa

              Costa Mesa sits within easy reach of the beautiful beaches that vary enough that even the most beginner with no surfing experience isn’t at a disadvantage. Travelers who visit Costa Mesa and want to try surfing for the first time often make the mistake of heading to wherever looks most impressive. This usually ends in disappointment. Those movie-worthy waves are for surfers who know what they are doing. The Costa Mesa surfing spots that serve beginners well share distinct qualities. They have appropriate wave sizes, sandy bottoms, and enough room to fall, something that will happen frequently. 

              What to Look For

              The difference between the right beach and the wrong one for a beginner is significant enough to affect whether it is a repeated experience. The first thing to consider is wave size. Smaller, slower waves give you more time to learn how to catch the perfect wave. A wave with a gradual break across a wide area is going to be easier on a beginner than one that moves fast and closes quickly. It is nice to think that you’ll get out on the water and falling won’t be an issue after the first time or two. Even experienced surfers frequently fall, and sandy bottom beaches are much more forgiving than reefs. Crowd levels are a safety consideration as much as a comfort one. To become a good surfer, expect to fall repeatedly in unpredictable directions. Doing that when there are large crowds increases the risk that you or someone else will get hurt. 

              Newport Beach

              Newport Beach is the closest, most beginner-friendly beach option near Costa Mesa. It runs long enough that you can find varying conditions depending on where you set up. Wave quality leans toward slow-rolling waves that give the average beginner enough time to get their feet on the board before going under the water. The beach’s sandy bottom makes for an easier, less damaging impact.

              Huntington Beach

              One of the most well-known surf destinations in the area is Huntington Beach. The coastline stretches long enough that you may find large crowds and waves that probably aren’t the best for a new surfer. Avoiding crashing into the crowd is difficult in itself. If you migrate to another area, you might find a shift in energy and a beach that opens up, so beginners have some room. Conditions along this stretch are consistent enough on most days to be learnable. 

              Bulsa Chica State Beach

              Bolsa Chica State Beach is a good option for beginners. Generally, less-recognized shores mean smaller crowds. Waves in this region are gentle and forgiving compared to higher-traffic spots. A slower, smaller break is far more beneficial when learning to surf. The wave that gives you three seconds to find your footing rather than one is going to be far more useful than a wave that only gives you one. 

              Catching the Best Beginner-Friendly Waves

              One of the best ways to get started on the right foot when learning to surf is choosing the right beach with the right waves. Costa Mesa offers a range of beaches within a short drive, with suitable conditions on most days. There is no perfect beach that eradicates the learning curve, but you can make it significantly shorter by choosing a beach with waves within your skill level and abilities. 

              Costa Mesa is home to some of the best beginner-friendly beaches. Contact us today!

              Small business owner sewing clothes.

              The Power of Automated SMS Workflows for Small Businesses

              Automated SMS workflows can provide a range of power for small businesses. With SMS automation, businesses can automatically send SMS messages to contacts without manually composing a message for a specific SMS campaign or other consumer engagement. This automated SMS system frees small businesses from time-consuming tasks.

              Because text automation/automated messaging is crucial for any business, it is easy to understand and provide workflows for a variety of practices. From small businesses to non-profit organizations and everything in between, SMS automation lets you answer common questions and send the right information or links to your contacts.

              How SMS Automation Is Helpful

              At the core of SMS automation is a strong workflow. A well-rounded automation tool will let you set a text campaign to run on its own. The software works by automatically executing predefined tasks. For instance, if a customer receives an SMS message with a questionnaire attached and fills in the information, an automated workflow can use the selected answers to offer coupons or specials to the customer. 

              SMS workflows let you focus on other aspects of your business or non-profit organization while automated texts reach out to your customers organically, collecting purchase information. By learning this information about the customer, SMS automation can direct the customer to similar products. 

              Types of Automated SMS Messages 

              SMS automation uses software to perform tasks automatically without human intervention. According to Forbes, there are numerous ways to use SMS automation. Some of the suggestions include the following:

              • Do not sound like a robot; instead, use a specific tone. 
              • Make messages timely and remain on topic.
              • Remove repetition in your SMS messages and strive for organic messages instead.
              • Messages should sound positive and have a goal.
              • Measure impact on customers, not activity.
              • If automation does not move your business metrics, rethink your process.
              • Do not spam customers with messages.

              A great automated SMS workflow for a small business should include customer metrics and statistics. In addition, you should be able to rely on an SMS workflow to engage with customers and members when you are not personally able to reach out.

              Types of Automated Text Campaigns

              There are several types of automated text campaigns to consider. Some of the SMS workflow automations include:

              • Basic SMS automation – automatically sends a simple follow-up message whenever a subscriber takes an action
              • Intermediate SMS automation – sends messages to a subscriber at specific times during the day, week, or month after a keyword is texted
              • Advanced SMS automation – advancements include minimized opt-outs and marketing campaigns tailored to the subscriber

              Additionally, there are basic types of automated SMS messages that include:

              • SMS drip campaigns – messages are sent at set time intervals or whenever an action is taken
              • Text auto responses – messages automatically sent to contacts who opt in
              • Scheduled text messages – messages are scheduled ahead of time and sent out at a later date
              • Recurring messages – messages that are effective for meeting reminders, sales calls, or store sales

              Thankfully, SMS automated workflows can help small businesses learn more about customers, offer greater insights, and provide data-driven audience engagement.  

              Use SMS Automation Today 

              If you own a small business and want to grow your customer base, consider using automated texting software. Trumpia offers a wide range of resources and solutions to help businesses increase customer engagement. 

              With the Trumpia automated texting software, you can reach more people and have a greater impact on your audience. Whether messages are sent to promote special offers or to help consumers find the item they are searching for, an automated SMS workflow can deliver ongoing prompts to guide customers to their final destination.